FAQs

SHIPPING

• Can I change my shipping address after ordering?
• Is there anything I can do to make sure my delivery goes smoothly?
• When will my order ship?
• What are your domestic shipping rates?

ORDERS

• Can you apply my bundle/system/suit pricing retroactively?
• Can I make changes to my order after I’ve already placed it?
• Where can I buy a gift card? Do you have physical gift cards?
• I forgot to add my promo code, can I get it retroactively added?
• Can I get a price adjustment for an item I ordered that is now marked at a lower price?
• An item I ordered went out of stock after I ordered it; what happened?

Returns and Exchanges

• How can I make a return or exchange?
• What's your return/exchange policy?
• Can I get a refund for a damaged item that I’ve worn?
• Can I return an item that is used and undamaged?
• What is your repair policy?

Products

• What is Previous Generation?
• How should I care for my gear?
• What are the differences among the Aero and Apollo 3 Dress Shirts?
• Can I get my gear tailored?
• How do you select your manufacturers and supply chain partners?

SIZING

• What are the length of your pants and what is your hemming policy?
• Why aren't your pants available in different inseams?
• What is the difference between Standard and Slim fits?
• Do you have a store where I can try on in person?

International Customers

• What are your international shipping options/rates?
• How do I make a return internationally?
• Why was I billed duties/fees when my order was delivered?

WEBSITE

• What are bundles?
• Why don’t I see my review online?
• What does “final run” mean on your website?
• What if I find a bug on your website?
• Why doesn't my gift card code work? Is my gift card code expired?
• What if I find a typo on your website?

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Referral Program

• How do I use the referral program?
• Who is eligible?
• What is the minimum purchase amount?
• When are referral credits earned?
• How long is a referral valid?
• How long everyone must remain a customer before credits are sent?

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