FAQs

Store Reopening

• Are there any shopping guidelines I should follow?
• What measures are you implementing to keep your customers & team safe?

Shipping

• Can I change my shipping address after ordering?
• When will my order ship?
• Domestic Next Day Shipping
• APO/FPO/DPO Shipping

International

• What are your international shipping options/rates?
• How do I make a return or exchange internationally?
• Why was I billed duties/fees when my order was delivered?

Orders & Payment

• What are bundles?
• Can I make changes to my order after I’ve already placed it?
• How do I use a Discount Code or Promotional Offer?
• Gift Cards
• Price Adjustments
• Payment Methods

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Returns and Exchanges

• How can I make a return or exchange?
• What's your return/exchange policy?
• What is your repair policy?

Products

• What is Previous Generation?
• How should I care for my gear?
• What is your hemming policy?

Website

• Why don’t I see my review online?
• Space Capsule FAQ

Rewards & Referrals

• How to Earn Rewards Points
• How do I use the Referral Program?
• Who is eligible?
• Referral Program General Conditions

Mercury Intelligent Heating Jacket

• Mercury Quick Start Guide
• Can I use my jacket/vest without the Mercury app?
• Can I use "Smart Mode" without the App?
• How to I connect to and charge the battery?
• Is my jacket/vest waterproof?
• What app should I use to control my Mercury?

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