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  1. Ministry of Supply
  2. FAQs

FAQs

Shipping

  • Fulfillment Times
  • Domestic Next Day Shipping
  • APO/FPO/DPO Shipping

International

  • International Shipping Options & Rates
  • International Returns & Exchanges
  • International Taxes & Duties
  • Canada & Australia Duties/Taxes
  • Refused International Shipments

Orders & Payment

  • Discounts and Promotional Offers
  • Gift Cards
  • Price Adjustments
  • Payment Methods
  • Paying with Sezzle

Returns and Exchanges

  • How to Initiate a Return or Exchange
  • Return and Exchange Policy
  • Repair Policy

Products

  • Previous Generation
  • Care Guide
  • Hemming Program

Capsule Sale & Sample Sale

  • Capsule Sale & Sample Sale FAQs

Rewards & Referrals

  • How to Earn Rewards Points
  • How to use the Referral Program
  • Referral Eligibility
  • Referral Program General Conditions

Mercury Intelligent Heating Jacket

  • Mercury Quick Start Guide
  • Can I use my jacket/vest without the Mercury app?
  • Can I use "Smart Mode" without the App?
  • How to I connect to and charge the battery?
  • Is my jacket/vest waterproof?
  • What app should I use to control my Mercury?
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Ministry of Supply