FAQs

Store Reopening

• In-store Shopping Guidelines
• In-store Safety Implementations

Shipping

• Holiday Shipping
• Fulfillment Times
• Domestic Next Day Shipping
• APO/FPO/DPO Shipping

International

• International Shipping Options & Rates
• International Returns & Exchanges
• International Taxes & Duties
• Canada & Australia Duties/Taxes
• Refused International Shipments

Orders & Payment

• Discounts and Promotional Offers
• Gift Cards
• Price Adjustments
• Payment Methods
• Paying with Sezzle

Returns and Exchanges

• How to Initiate a Return or Exchange
• Return and Exchange Policy
• Repair Policy

Products

• Previous Generation
• Care Guide
• Hemming Program

Space Capsule

• Space Capsule FAQ

Rewards & Referrals

• How to Earn Rewards Points
• How to use the Referral Program
• Referral Eligibility
• Referral Program General Conditions

Mercury Intelligent Heating Jacket

• Mercury Quick Start Guide
• Can I use my jacket/vest without the Mercury app?
• Can I use "Smart Mode" without the App?
• How to I connect to and charge the battery?
• Is my jacket/vest waterproof?
• What app should I use to control my Mercury?

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