FAQs

Shipping

• Can I change my shipping address after ordering?
• When will my order ship?

Orders

• Can you apply my bundle/system/suit pricing retroactively?
• Can I make changes to my order after I’ve already placed it?
• Where can I buy a gift card? Do you have physical gift cards?
• I forgot to add my promo code, can I get it retroactively added?
• Can I get a price adjustment for an item I ordered that is now marked at a lower price?
• An item I ordered went out of stock after I ordered it; what happened?

Returns and Exchanges

• How can I make a return or exchange?
• What's your return/exchange policy?
• Can I get a refund for a damaged item that I’ve worn?
• Can I return an item that is used and undamaged?
• What is your repair policy?

Products

• What is Previous Generation?
• How should I care for my gear?
• What are the differences among the Aero and Apollo 3 Dress Shirts?
• What are the length of your pants and what is your hemming policy?
• What is the difference between Standard and Slim fits?
• Do you have a store where I can try on in person?

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International

• What are your international shipping options/rates?
• How do I make a return internationally?
• Why was I billed duties/fees when my order was delivered?

Website

• What are bundles?
• Why don’t I see my review online?
• What does “final run” mean on your website?
• What if I find a bug on your website?
• Why doesn't my gift card code work? Is my gift card code expired?
• What if I find a typo on your website?

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Rewards

• How do I refer people to Ministry of Supply?
• What is Ministry of Supply Rewards?

Mercury Intelligent Heating Jacket

• Mercury Quick Start Guide
• Can I use my jacket/vest without the Mercury app?
• Can I use "Smart Mode" without the App?
• How to I connect to and charge the battery?
• Is my jacket/vest waterproof?
• What app should I use to control my Mercury?

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