FAQs

Shipping

• Fulfillment Times
• Domestic Next Day Shipping
• APO/FPO/DPO Shipping

Orders & Payment

• Order Processing & Cancellations
• Discounts and Promotional Offers
• Gift Cards
• Price Adjustments
• Payment Methods
• Paying with Sezzle

International

• International Shipping Options & Rates
• International Returns & Exchanges
• International Taxes & Duties
• Canada & Australia Duties/Taxes
• Refused International Shipments

Returns and Exchanges

• How do I start a return or exchange?
• Which items are eligible for return?
• What is your return and exchange policy?
• When can I expect my refund for my return?
• How do I return or exchange a Gift?
• What if I receive a damaged or incorrect item in my order?

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Stores

• Store Closures
• In-store Shopping Guidelines
• In-store Safety Implementations

Science for Better° x Beam Donations

• Science for Better° x Beam FAQs

M° Rewards & Referrals

• Earning Points
• Redeeming Points
• Tier Status
• Referrals
• Rewards & Returns
• Terms and Conditions

Infinityº Program

• How does the Infinityº Program work?
• How do I purchase a Infinityº Shipping Label to recycle my Aero Zeroº shirt?
• Can I send more than one Aero Zeroº shirt to be recycled?
• When will I receive my Infinityº Discount?

Products

• Previous Generation
• Care Guide
• Hemming Program

Capsule Sale & Sample Sale

• Capsule Sale & Sample Sale FAQs

Mercury Intelligent Heating Jacket

• Mercury Quick Start Guide
• Can I use my jacket/vest without the Mercury app?
• Can I use "Smart Mode" without the App?
• How to I connect to and charge the battery?
• Is my jacket/vest waterproof?
• What app should I use to control my Mercury?

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