All items are eligible for return or exchanges unless they are marked as Final Sale. Final Sale items are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items include Previous Generation, Capsule Sale, Gift Cards and As-Is items.
All other Items must meet the following conditions to be eligible for a refund:
- are in new, unworn condition, with original hangtags attached
- do not have tears, pilling, sweat stains, makeup stains or other visible markings
- have not been altered, washed or otherwise damaged
Masks and Mask Filters
Masks and Mask Filters are Final Sale and not eligible for returns or exchanges. This is to ensure the safety of our warehouse partners as well as our customers.
Homeº Apollo Climate Control Duvets
Please contact our customer service team at email@example.com to initiate a return on purchases of our Homeº Apollo Climate Control Duvet. Duvets must be unopened in new, unused condition to be eligible for a refund. Opened or lightly used duvets will only be eligible for site credit.
‘First-try’ Policy for Boxer Briefs
If your first pair of Boxer Briefs didn’t fit quite right, you can return or exchange it within 30 days from purchase. Any subsequent purchases after your first purchase will not be eligible for returns or exchanges and will be Final Sale. For questions or issues, please reach out to firstname.lastname@example.org.