We are unable to accept returns for gear that has been damaged via dry-cleaning, faulty care, accidents, etc.
For gear that has been damaged as a sign of manufacturing defect or faulty quality (though rare). If this happens to your gear, please email us at firstname.lastname@example.org with the following information:
- Your first and last name used to order
- Your order number for the damaged gear
- Description of the damage
- Photo(s) of the damage
If this happens, we can help with either getting a replacement item or repairing the damaged item at our headquarters or at your local tailor.