What's your return/exchange policy?

We have a 100-day return and exchange policy. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal credit. Orders paid by cash but be returned in-store to receive cash, otherwise store credit will be issued.

We understand that while we trust that our products are designed, produced, and manufactured in the best way possible, there's always room for improvement.  We want you to get into gear from us that makes you 100% happy and while we are still expanding, it may take our customers a few tries to find that perfect fit, feel, and aesthetic exactly for you.  We offer free shipping, returns, and exchanges on any gear that has not been used as a favor for your support, understanding, and flexibility.

If you need to make a return or exchange and are in the U.S., you can do so directly from your online account. Please note, to initiate returns/exchanges, an online account is required.

If you are located internationally, need to return or exchange something purchased at one of our retail locations, or from one of our wholesale partners, please email us at q@ministryofsupply.com.

Note the term “used” meaning for the gear’s intended purpose, such as wearing to work, for a weekend getaway, or out to dinner. Taking the gear for a “test-drive” then deciding you don’t like it or would like a different color is not permitted. Any items returned that are washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited.

 

 

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