Holiday Return Policy: Purchases made between November 1, 2020 - December 25, 2020 are eligible to be returned for a refund until January 31, 2021.
We are committed to providing you with the absolute best products, from how they fit to how they perform. We offer returns and exchanges on any order within 30 days, and returns for store credit within the first 100 days. Previous Generation, Capsule, Gift Cards and As-Is items are Final Sale.
All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal credit. Orders paid by cash can be returned in-store to receive cash, otherwise, store credit will be issued.
Free returns & exchanges in the US
Returns and exchanges in the US are free. To initiate a return, please visit our Online Returns Center.
How long does the process take?
We do our best to process returns immediately. Please allow 7-10 business days after your return is received for a refund to appear. For faster processing, you can always exchange for store credit.
International returns and exchanges
We are unable to provide return labels for international shipping. For this reason, international customers are responsible for return and exchange shipping rates (duties/fees may apply). If you’d like to make a return or exchange internationally, please email email@example.com for assistance.
If you would like to return an item received as a gift, you will receive store credit equal to its value as soon as the return is received and processed. To initiate a return, please visit our Online Returns Center.
We are committed to providing you with the absolute best products. If your items are damaged or in need of repair, please send an email to firstname.lastname@example.org.
We monitor account activity and reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
Previous Generation, Capsule, Gift Cards and As-Is items are Final Sale.